Knowledge work can be hard to manage, and companies are often tempted to over-manage it by establishing elaborate rules, tools, and processes that hobble creativity. But consistently successful companies don’t try to mechanize or dictate thinking. Instead they create an environment that supports and encourages experimentation and problem-solving. I was fortunate to have a string of managers who did that for me. If I’d had more teachers doing that for me, I might have stayed in school.
James Marcus Bach, Secrets of a Buccaneer-Scholar, S. 158
shift. 